Shipping policy

Shipping Policy

1. Shipping Areas

We currently ship to the following destinations:

If your destination is not listed, please contact us to confirm whether special shipping arrangements can be made.

2. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) from the time payment is confirmed.
During high-volume periods (promotions, holidays, etc.), processing times may be slightly longer. In such cases, we will notify you by email.

3. Estimated Delivery Times

Shipping Method / Carrier	Destination	Estimated Delivery Time*
Standard	Canada	3–7 business days

* Delivery times are estimates and may vary depending on destination, carrier services, customs clearance, or other factors beyond our control.

4. Shipping Rates

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track the status of your shipment directly on the carrier’s website using this tracking number.

6. Delays, Customs & Additional Fees

We are not responsible for delays caused by customs clearance or the carrier.
If a package is lost or damaged during shipping, please contact us immediately so we can initiate a claim with the carrier.

7. Order Changes or Cancellations

If you wish to modify or cancel your order, please contact us within 12 hours of placing it.
Once an order has shipped, modifications or cancellations are no longer possible.

8. Incorrect or Invalid Shipping Addresses

Customers are responsible for providing accurate shipping information.
If an order is returned due to an incomplete or incorrect address, additional shipping fees may apply to resend your package.

9. Receiving & Inspection

Upon delivery, please inspect your package and items immediately.
If you notice any damage or missing items, contact us within 5 business days of receipt, providing photos, so we can assist with a resolution.

10. Contact Us

For any shipping-related inquiries, please reach out to us:

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